2-24

TROUBLESHOOTING

Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you

are unable to solve the problem by checking the list, turn off the power switch, unplug the power cord.

Problems related to general use of the machine are described below. For problems related to the copy function, see

page 7-4. For fax, printer, and network scanner problems, see the manuals for those functions. For peripheral device

problems, see the explanation of the device.

If the message "CALL FOR SERVICE. CODE:**-**" appears in the touch panel, turn off the power switch, wait

about 10 seconds, and then turn the power switch back on. If the message still appears after turning the switch

off and on several times, it is likely that a failure has occurred and maintenance would be required. In this event,

stop using the machine, unplug the power cord, and contact your Sharp dealer.

Note : Letters and numbers appear in "**-**" above. When you contact your Sharp dealer, please tell your dealer

what letters and numbers appear.

Problem Check Solution or cause

The machine does

not operate.

Printer plugged in? Plug the printer into a grounded outlet.

Power switch on? Turn on the power switch.

READY indicator off?

The printer is warming up. (Warm-up time is

approximately 99 seconds.) Wait until the

READY indicator lights up.

Message indicating need to load paper

displayed?

Load paper. (page 2-2)

Message indicating need to replace the

toner cartridge displayed?

Replace the toner cartridge.(page 2-15)

Message indicating a paper misfeed

displayed?

Remove misfed paper. (page 2-18)

A message appears saying that the

power must be turned off and then

turned on.

Turn off the power switch, wait about 10 seconds,

and then turn on the switch again. If the same

message appears after turning the power switch off

and on several times, it is possible that the machine

needs service. In this event, contact your dealer.

Copying/printing is

not possible.

A message appears saying that this type

of paper cannot be used for two-sided

copying.

Two-sided printing is not possible on special

paper. Use paper that can be used for automatic

two-sided printing. (page 2-10)

Incorrect bypass

tray paper size.

Incorrect display of paper sizes 12" x 18",

11" x 17", 8-1/2" x 14", 8-1/2" x 13",

8-1/2" x 11"R, A3W, A3, B4 or A4R only.

When loading sizes 12" x 18", 11" x 17", 8-1/2" x

14", 8-1/2" x 13", 8-1/2" x 11"R, A3W, A3, B4 or

A4R, be sure to open the tray extension.

Copying/printing on

paper from the

bypass tray is

skewed.

The number of sheets placed on the bypass

tray exceeds the maximum number.

Do not place more than the maximum number of

sheets.

The bypass guide is not adjusted to the

size of the loaded paper.

Adjust the bypass guide to the size of the loaded

paper.

Paper from the

bypass tray

misfeeds.

The paper size and paper type have not

been set.

Be sure to set the paper size and paper type

when using special size or special type papers.

(page 2-12)

The number of sheets placed on the bypass

tray exceeds the maximum number.

Do not place more than the maximum number of

sheets.

The bypass guide is not adjusted to the

size of the loaded paper.

Adjust the bypass guide to the size of the loaded

paper.

Printing stops

before the job is

finished.

If too many pages collect on the output

tray, the tray full sensor activates and

stops printing.

Remove the paper from the output tray.

You have run out of paper. Load paper. (page 2-2)

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