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9 Troubleshooting

9.1 Table of Error Messages

Error Message

Description

Resolution

Start Problem

Instrument busy Trying to enter a command

while the instrument is still

processing another command

• Wait until the task is finished then re-

enter the command

Injector not

initialized

Injector is needed for the

protocol but was not primed

before starting the run

• Touch the

SETUP

button and follow

the wizard to PRIME the injector

No plate in

instrument

The instrument does not

detect a microplate in the

Microplate Sample Tray

• Make sure there is a microplate seated

properly in the Microplate Sample Tray

Protocol Selection

No wells selected

At least one well on the

microplate needs to be

selected (green) to be read

• Touch the PLATE button found on the

READ screen and verify at least one

well is selected

Instrument Busy

Stop the run in

progress before

creating a new

protocol

When trying to use any of the

PROTOCOL wizards during a

run

• Wait until the current run is over, then

create or modify a protocol

Instrument Problem

Door opened

Instrument door was opened

during a run causing the

reading to abort

• Restart the run

Something prevented the

instrument door from fully

closing as the Microplate

Sample Tray was retracting

• Check the instrument door for any

obstructions

No tray in

instrument

Prime and flushing injectors

require use of the Waste

Collection Tray

• Touch the DOOR button to open door

and place the Waste Collection Tray

on the Microplate Sample Tray

Plate location

misaligned

The sensor did not detect the

sample plate

• Push the Microplate Sample Tray all

the way in, close the instrument door,

and restart run

Injector 1 not

installed

The protocol requires addition

of reagent using Injector 1 but

it is not detected

• Verify Injector 1 is installed correctly by

checking all connections and looking

for an INJECTOR icon on the

INSTRUMENT STATUS bar

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